Welcome to Restore and Rejuvenation Hydration PLLC (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, https://randrhydration.com/ (the “Site”), as well as our medical spa services, aesthetic treatments, and e-commerce offerings (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please refrain from using our Services.
1. Services Overview
We offer a range of services and products, including:
- Medical Spa Treatments:
- IV Hydration Therapy
- Neurotoxins (e.g., Botox)
- Dermal Fillers
- Chemical Peels
- Vitamin Shots
- Microneedling treatments
- Hydrafacials
- Other aesthetic treatments
(Note: All medical treatments require an in-person consultation to assess eligibility and obtain informed consent.)
- Weight Loss Programs:
- Customized plans that may include supplements, injections, nutrition, and lifestyle guidance
- E-Commerce:
- Skincare products (creams, serums, sunscreens, etc.) available for purchase directly on our Site or via third-party platforms
All information provided on the Site is for general informational purposes only and is not intended as medical advice. Please consult with a qualified healthcare professional before undergoing any treatment.
2. Eligibility and User Representations
- Age Requirement:
You must be at least 18 years old to use our Services or purchase any products.
- Health Disclosures:
When accessing our Services, you agree to provide accurate, complete, and truthful information regarding your identity, health history, and any other details required for consultations or treatment. Failure to do so may impact treatment outcomes.
- Consent:
For medical treatments, your use of our Services signifies that you have been informed of potential risks and have provided your informed consent to proceed.
3. Appointments, Booking, and Payments
- Appointments:
Appointments can be scheduled online or by phone. A deposit may be required at the time of booking.
Cancellations must be made with at least 24–48 hours’ notice; failure to provide adequate notice may result in a cancellation fee, which varies by service.
- Payments:
We accept major credit cards and utilize secure payment processors (e.g., Stripe). Prices for services and products are subject to change. Payment is due at the time of service or purchase. For e-commerce transactions, all sales are final unless the product is defective or damaged (see “Online Store Terms” below).
- Third-Party Booking and Services:
Our Site may link to third-party platforms for appointment scheduling or product purchases. These transactions are subject to the terms and privacy policies of the respective third parties, and we are not responsible for their practices.
4. Online Store Terms
- Orders and Returns:
All sales of products through our online store are final unless the product is defective or damaged upon arrival. You must contact us within 7 days of receiving your order to report any issues or initiate a return or exchange. Returned items must be in their original, unopened condition with all packaging intact, unless the return is due to damage or defect.
- Refund Process:
If your return is approved, refunds will be processed to your original method of payment within 7-14 business days. Shipping fees are non-refundable unless the error is on our part.
- Shipping:
We strive to ensure timely delivery; however, delays may occur due to carrier issues. We are not liable for lost or stolen packages once delivery has been confirmed by the carrier.
- Product Use:
Follow all product instructions carefully. If irritation or adverse reactions occur, discontinue use immediately and consult your physician.
5. Medical Disclaimer
Our Services, including any information found on this Site, are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare providers with any questions regarding a medical condition or treatment.
- Risks and Side Effects:
Treatments may cause temporary redness, swelling, or other side effects. Individual results vary, and while we strive to achieve the best outcomes, we do not guarantee specific results.
- Pregnancy and Chronic Conditions:
Certain treatments are not recommended during pregnancy, breastfeeding, or if you have certain chronic conditions. It is your responsibility to consult with your healthcare provider before beginning any treatment.
6. Intellectual Property
All materials on our Site, including text, logos, images, and software, are the property of Restore and Rejuvenation Hydration PLLC or its licensors and are protected by copyright and trademark laws. You may not reproduce, modify, or distribute any materials from our Site without our prior written consent
7. User Conduct
When using our Site or Services, you agree to:
- Use our Services only for lawful purposes and in compliance with all applicable laws and regulations.
- Refrain from sharing false or misleading health information during consultations.
- Not exploit our Services for commercial gain (e.g., reselling products or services without authorization).
- Respect the rights of other users, staff, and third parties, and avoid any form of harassment or disruptive behavior.
8. Limitation of Liability
To the maximum extent permitted by law, Restore and Rejuvenation Hydration PLLC shall not be liable for:
- Direct or indirect damages arising from any adverse reactions to treatments, provided all aftercare instructions are followed.
- Technical errors on our Site or third-party platforms used in connection with our Services.
- Indirect, incidental, consequential, or punitive damages, including lost profits, resulting from the use of our Services.
- Any injury or harm resulting from a failure to follow medical advice, aftercare instructions, or product usage guidelines.
9. Termination
We reserve the right to:
- Refuse or terminate access to any user who violates these Terms or poses a threat to the safety and well-being of our staff or clients.
- Suspend or terminate services at our discretion, with or without notice, if deemed necessary.
10. Dispute Resolution
Any disputes arising from your use of our Services shall be resolved in accordance with North Carolina law. In the event of any claims or disputes, you agree to submit to the exclusive jurisdiction of the courts in Durham County, North Carolina. We encourage resolving disputes amicably; however, if necessary, arbitration may be pursued as an alternative to litigation.
11. Changes to These Terms
We may update these Terms periodically. The most current version will be posted on the Site with an updated “Last Updated” date. Your continued use of our Site or Services constitutes your acceptance of these changes. We encourage you to review this document regularly.
12. Contact Us
For questions or concerns:
Email: info@randrhydration.com
Acknowledgment: By accessing or using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.
