Refund and Returns Policy

At Restore and Rejuvenation Hydration PLLC, we are committed to your satisfaction. Please review the following guidelines regarding returns, refunds, and exchanges for our products and services

1. Returns & Exchanges

A. Skincare Products (Creams, Serums, Sunscreen, etc.)

• Eligibility:
  • Only unopened, unused products in their original packaging are eligible for return.
  • Products must be returned within 14 days of the delivery date.
    
    
• Non-Returnable Items:
  • Opened or used products for hygiene reasons.
  • Products damaged due to misuse or improper storage.
    
    
• How to Initiate a Return or Exchange:
  • Contact us via email at info@randrhydration.com with your order number and reason for the return.
  • We will provide you with a Return Authorization Number and the shipping address for the return.
  • Ship the item(s) back with tracking. Please note that return shipping costs are the responsibility of the customer, unless the product is defective or we have made an error.

B. Medical Spa Services (IV Therapy, Fillers, Weight Loss Plans, etc.)

• Final Sale:
  • All medical and aesthetic services are final sale due to their customized nature once rendered.
    
    
• Exceptions:
  • In the event of unforeseen complications or issues with a service, please contact us immediately to discuss available options.

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2. Refunds

• Approved Product Returns:
  • Once your return is received and inspected, approved refunds will be credited back to the original payment method within 7–10 business days.
    
    
• Denied Product Returns:
  • If an item does not meet the eligibility criteria, it will be returned to you at your expense.
    
    
• Services Refunds:
  • As noted, refunds are not available for services.

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3. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 3 days of delivery with clear photos of the damage (including packaging). We will work with you to either replace the product or issue a refund.

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4. Shipping Costs

• Return Shipping Fees:
  • Standard return shipping fees are the customer’s responsibility unless the return is due to our error (for example, if the wrong item was shipped).

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5. Final Sale Items

• Certain items are designated as final sale and are non-refundable. These include:
  • Weight loss supplements (due to regulatory restrictions)
  • Customized IV Therapy add-ons (non-refundable once prepared)

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6. Contact Us

For any questions regarding returns, refunds, or exchanges or grievance regarding any service, please contact us at:

• Email: info@randrhydration.com
• Address: 5607 Apex Hwy Ste 102A, Durham, NC 27713

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Legal Notice:
This policy is provided in addition to, and does not affect, your statutory rights under North Carolina consumer law.